If you’re one of our customers who has been affected by Holidays 4U going into administration, you will have to complete an ATOL claim form to have your money for your flight returned.
You can download the form here.
The full form contains 12 sections, but we only require you to fill out sections 7 & 8 and send it to us with the requested documentation. We’ll complete the rest of the form for you (we’re well practiced at this from the collapse of XL, Goldtrail & Kiss), avoiding many common mistakes that could delay your refund. Once you have filled in sections 7 & 8, it must be returned directly to us, our address is below.
Below is a step by step guide to completing sections 7 & 8.
This section must be completed by the Lead Passenger. The Lead Passenger is the name used by sunshine.co.uk on your booking confirmation and the first name listed on your flight voucher.
This section must be completed by the card holder who paid for the holiday.
Section 8 specifies the bank details of the card holder. These details will be used by the CAA to make you a direct refund when your claim is processed. They will refund the claim to that bank account NOT the card used for booking.
A description of each box is listed below :
Once you have completed the form, please send it back to us along with the following documents :
All other documentation required to complete your claim will be supplied by us, however please keep any other documentation you have regarding your booking in a safe place until your claim is fully processed.
1a-1b Brook House,
We recommend you send your claim recorded delivery to ensure it isn’t lost in the post.
Once we have received your documents in the post, we will complete the claim form and send it to the CAA. The CAA will then be in contact with you with a claims reference number. Please can you contact us here to advise us of your claims reference number when you know it. This will aid us with your claim. Once the claim has been processed the CAA with refund you directly.
If you’ve managed to book new flights, the rest of your original booking is still valid (hotel, transfers and parking). Please do contact us to let us know your new flight details.
If you’ve been unable to get new flights and need to cancel your booking, you can find more info on what to do next here.Posted : Sunday, July 18th, 2010 at 10:39